The befriender is greeted by an automated voice that says (based on two matches).

"You have multiple befriending matches: To call [insert preferred name] press 1 / To call [insert preferred name] press 2. To hear this message again, press 9."

Once they have selected a service user to ring, if the call is not answered, it will go to the service users voicemail where they can leave a message.

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