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Frequently Asked Questions

Frequently Asked Questions

Simon Moxon avatar A C
10 articles in this collection
Written by Simon Moxon, Angela Walker, and Corrin Logsdail

Can I have multiple facilitators?

Yes. Both public and private sessions can be run with multiple facilitators.
Simon Moxon avatar
Written by Simon Moxon
Updated over a week ago

When guests are called, why do they have to press 1 to join?

You can turn off this requirement, but proceed with caution.
Simon Moxon avatar
Written by Simon Moxon
Updated over a week ago

Can we customise the prompts our guests hear?

Yes. Depending on your plan you can customise the messages.
Simon Moxon avatar
Written by Simon Moxon
Updated over a week ago

How do I mute/un-mute myself or my attendees

C
Written by Corrin Logsdail
Updated over a week ago

Technical Requirements for your facilitators

A
Written by Angela Walker
Updated over a week ago

BT8500 Advanced Call Blocker - how to add our telephone number to the allowed list?

A
Written by Angela Walker
Updated over a week ago

How is a befriending call initiated?

C
Written by Corrin Logsdail
Updated over a week ago

If a match is cancelled, what does a befriender hear when they dial 0300 373 0960?

C
Written by Corrin Logsdail
Updated over a week ago

If a service user misses a befriending call and tries to ring the number back or use 1471, what will they hear?

C
Written by Corrin Logsdail
Updated over a week ago

If a befriender has multiple matches, what does the befriender hear when they dial 0300 373 0960?

C
Written by Corrin Logsdail
Updated over a week ago