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Frequently Asked Questions
Frequently Asked Questions
A
C
10 articles in this collection
Written by
Simon Moxon,
Angela Walker,
and
Corrin Logsdail
Can I have multiple facilitators?
Yes. Both public and private sessions can be run with multiple facilitators.
Written by
Simon Moxon
Updated over a week ago
When guests are called, why do they have to press 1 to join?
You can turn off this requirement, but proceed with caution.
Written by
Simon Moxon
Updated over a week ago
Can we customise the prompts our guests hear?
Yes. Depending on your plan you can customise the messages.
Written by
Simon Moxon
Updated over a week ago
How do I mute/un-mute myself or my attendees
C
Written by
Corrin Logsdail
Updated over a week ago
Technical Requirements for your facilitators
A
Written by
Angela Walker
Updated over a week ago
BT8500 Advanced Call Blocker - how to add our telephone number to the allowed list?
A
Written by
Angela Walker
Updated over a week ago
How is a befriending call initiated?
C
Written by
Corrin Logsdail
Updated over a week ago
If a match is cancelled, what does a befriender hear when they dial 0300 373 0960?
C
Written by
Corrin Logsdail
Updated over a week ago
If a service user misses a befriending call and tries to ring the number back or use 1471, what will they hear?
C
Written by
Corrin Logsdail
Updated over a week ago
If a befriender has multiple matches, what does the befriender hear when they dial 0300 373 0960?
C
Written by
Corrin Logsdail
Updated over a week ago